The gems send out a bluetooth signal, so we can check our phone's bluetooth settings to see if the gem is sending a signal.
The gems will only send a bluetooth signal to Android phones, so Iphones will not be able to receive the signal.
To access bluetooth on most Android phones start by going into your Settings, your bluetooth should be found near your wifi settings. Here you will see other devices that you usually pair with such as: speakers, wireless headsets, and your car. If your bluetooth is off make sure to turn it on. Your gems will show up as Kontakt, similar to the image below.
If your gem does not appear in bluetooth please contact us at email@example.com.
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